Return Policy
Parts can only be returned within 30 days of
original receipt. All returns must be pre-authorized. Please
complete a RMA(Return Merchandise Authorization) request form to obtain a Return Merchandise Authorization Number (RMA#) before sending
any parts/product back. This number must be written on the package and on
the sales receipt/document.
Any packages without a RMA# will be refused and returned to sender. A copy of the
picking ticket
or order confirmation must be sent with the item to be returned. We will inspect the
item to ensure it is still in new condition and issue a refund to your credit
card or other method of payment as used at time of order. A restocking fee
of up to 20% may be applied to returned parts.
We are not responsible for lost returned shipments. Please send the item by a
traceable method such as UPS or Postal service with delivery confirmation.
The following
items are not acceptable for return: All High-Performance Parts, Controllers,
Custom Chains, Manuals/Books or any Used Parts.
Warranty
Stock Parts: Are warranted for 30 days from
manufacturer defects with the following exceptions. Electric scooter controllers
are not warranted or returnable due to the nature of electronics and the potential
for damage during installation. If you need a controller replaced please take
your scooter to a service center.
Performance Parts:
We do not warranty any of these items or approve
for street use. Performance items come with the original manufacturer's warranty
against factory defects.
Manuals and Books:
We do not warranty any manuals, books or publications
of any kind.
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